Refund Policy

Refund Policy
Effective Date: 28.03.2026
Website: www.explorealanya.com

At Explore Alanya, we provide travel information and may refer users to third-party booking partners such as hotel platforms, transfer companies, car rental companies, activity providers, and tour operators.
 

1. No Direct Sales by Explore Alanya

Unless clearly stated otherwise, Explore Alanya does not directly sell, manage, process, or fulfill hotel bookings, airport transfers, car rentals, tours, or other travel services.

As a result, Explore Alanya does not directly issue refunds for third-party bookings made through external providers.
 

2. Third-Party Bookings

If you make a booking or purchase through a third-party website linked from Explore Alanya, the refund, cancellation, change, and payment terms of that third-party provider will apply.

Any requests regarding:

• Refunds

• Cancellations

• Rescheduling

• No-shows

• Booking disputes

• Service dissatisfaction

must be submitted directly to the provider through whom the booking was made.
 

3. Provider Policies Apply

Each third-party service may have different terms depending on:

• Rate type

• Cancellation window

• Service category

• Seasonal conditions

• Local operating rules

• Insurance or coverage purchased

Please read the provider’s cancellation and refund terms carefully before completing your booking.
 

4. Assistance

Although Explore Alanya is not responsible for issuing refunds for third-party services, we may try to help guide you to the correct provider contact page or support channel when possible.

However, we cannot guarantee any refund outcome and are not responsible for the final decision made by the service provider.
 

5. If We Offer Direct Services in the Future

If Explore Alanya begins offering any direct services, products, or paid features on this website in the future, the refund rules for those services will be clearly stated on the relevant booking or purchase page.
 

6. Contact

If you have questions about this Refund Policy, contact us at:

Explore Alanya
Email: info@explorealanya.com
Website: www.explorealanya.com